Billing

How do I unsubscribe?

You can unsubscribe by emailing [email protected] or by clicking the "?" icon in the upper right corner of the app and selecting "Support."

Can I Cancel My Subscription?

Yes, you can cancel your subscription at any time through the app by clicking the "Manage Billing" button under your account, or by emailing us directly. 

You will continue to have access to your subscription until the end of your current billing period. Please note that refunds are not automatic; if you would like to request a refund, kindly email us at [email protected]

Can you delete my account?

If you would like to delete your account, please contact us at [email protected].

I was charge twice/duplicate

If you find duplicate billing or mistakenly upgrade your account, please don’t hesitate to contact us at [email protected].

I'm charge with different currency

Customers can only make payments in the currency of the country where they signed up in our app. Please note that there is no way to change the currency for payments. For example your location was in US when signed up, you will be charge in US dollars.

How to reset password

Kindly follow steps to reset your password 

 1.) Log out of the app. 

2.) Click the link to reset https://app.airbtics.com/reset-password 

3.) Enter your registered email address. 

4.) Check your mailbox for the email with further instructions.