Billing

1. Billing Cycles

Monthly: Billed every 30 days from your original subscription date.
Annual: Billed once every 12 months at a discounted rate.

Example: If you subscribed on May 15, 2025, your next billing date is:
→ June 15, 2025 (Monthly)
→ May 15, 2026 (Annual)

Note: Plans renew automatically unless canceled.

2. Payment Methods

We currently support:

• Credit/Debit Cards (Visa, Mastercard, AMEX)




• PayPal (where available)




• Secure Stripe Payment Links

 Need a manual payment link? Just email us at [email protected] — we’ll send one right away.

If you experience payment issues, reach out and we’ll assist you.

3. Plan Upgrades & Downgrades

• Upgrade: Click the “Upgrade” button in the top right of your dashboard. Changes take effect immediately. Prorated charges may apply.




• Downgrade: Requires prior approval and will take effect at the end of your billing cycle. Partial refunds are not available.

To request a downgrade, please email us at [email protected].

4. Cancellations

You can cancel anytime via Your Account > Billing > Cancel Subscription.
You'll retain access until the end of your paid period. No further charges will occur after cancellation.

👉 See full cancellation guide

5. Failed Payments

If a payment fails:

• The system will retry automatically over several days.

• If unsuccessful, access will be paused until payment is processed.

Note: Charges will continue to be attempted until the subscription is canceled.

6. Invoices & Receipts

Need a revised invoice? Please email [email protected] with:

• Company Name

• Email used at checkout

• Billing Address & Postal Code

• Contact Number

• Tax ID & Type (if applicable)

We’ll send your updated invoice as soon as possible.

7. Duplicate Charges

Think you’ve been billed twice or accidentally upgraded?
Reach out to [email protected] — we’ll resolve it quickly.

8.) Charged in the Wrong Currency

We charge based on your location at the time of sign-up (e.g., USD for U.S. users). This setting can't be changed in the app.

Prefer another currency? Let us know — we’ll provide a custom Stripe link if available.

Note: Currency conversions or fees applied by your bank are beyond our control.

9.) Do you issue refunds?

Airbtics plans are non-refundable and do not include a money-back guarantee. Refunds are only provided in exceptional cases, such as duplicate payments or mistaken upgrades. Requests due to bugs or general dissatisfaction are not eligible for a refund.

If you ran into a bug or something didn’t work as expected, we totally get how frustrating that can be. Bugs can occasionally happen as we roll out new features and improvements 

If you experience an issue, we encourage you to contact [email protected]. Our team aims to resolve simple issues within one business day and will provide updates for more complex issues.

👉 Click here on How to Report a Bug.

📬 Still Have Questions?

Reach out to us at [email protected] — we’re happy to help!